Privacy Policy

Last Updated: 14 February, 2025

1. Introduction

Welcome to Roomo (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our SaaS platform. By using Roomo, you consent to the data practices described in this policy.

2. Data We Collect

  • Account Information: Name, email address (collected via Google OAuth)
  • Payment Information: Collected and processed securely by Stripe
  • Usage Data: Collected via analytics tools to improve user experience
  • Cookies & Tracking Technologies: Used for session management, analytics, and performance optimization

3. How We Collect Data

  • Google OAuth (for user authentication)
  • Stripe (for secure payment processing)
  • Analytics Tools: Hotjar and Lucky Orange (for session tracking and user experience insights)

4. Why We Process Your Data

  • ✅ Account creation and authentication
  • ✅ Processing payments securely
  • ✅ Improving user experience through analytics
  • ✅ Customer support and communication
  • ✅ Marketing and service updates (only if you opt-in)

5. Third-Party Data Sharing

We share data with trusted third-party services to enhance functionality and user experience:

  • Stripe: For secure payment processing
  • Hotjar & Lucky Orange: For analytics and session tracking (Data is stored securely and not shared externally)

We do not sell or redistribute user data.

6. User Rights Under GDPR

  • ✅ Access: Request a copy of the data we hold about you
  • ✅ Correction: Request corrections to inaccurate or incomplete data
  • ✅ Deletion: Request to have your data deleted (except when legally required to retain it)
  • ✅ Objection: Object to processing of your data for specific purposes

To exercise any of these rights, please contact us at keith@eden.pm.

7. Data Security

We take data security seriously and store all personal data on AWS Secure Servers with robust encryption and access control.

8. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy. When data is no longer required, we securely delete or anonymize it.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website, and we encourage users to review it periodically.

10. Contact Information

For any privacy-related inquiries, please contact us at:

keith@eden.pm
🌐 roomo.me